NEW

We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.

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More Reasons to Join the Team
Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.

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Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday

Job Location: Tulsa, OK (In-Office)

What You’ll Do:

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• Coordinate calls with patients to discuss medical equipment setup and usage

• Review patient prescriptions and sleep studies for proper instruction

• Review patient accounts for information needed to process patient orders

• Instruct patients on details of machine and supply usage, including recommendations for masks

• Review and discuss insurance benefits and coverage

• Calculate, review and discuss patient responsibility based on individual insurance policies

• Discuss compliance guidelines required by insurance

• Explain resupply program process to patients

• Perform patient calls for compliance issues/questions as needed

• Respond to incoming calls and voicemails regarding patient issues, including but not limited to, resolve patient complaints, assist patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving mask issues and machine/technical issues

• Ensure patient satisfaction with expediency

• Utilize computer technology to handle high call volumes

• Other duties as assigned

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How You’ll Stand Out:

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• High School graduate or GED required

• 1-2 years of customer service experience, preferably in healthcare environment

• Demonstrated passion for excellence with respect to treating and caring for patients

• Ability to prioritize workload with frequent interruptions

• Ability to work in a fast-paced environment

• Working knowledge of Microsoft Office applications

• Excellent written & oral communication skills required: ability to present and articulate effectively to individuals on all levels

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Compensation: $20.00-$22.00/hour

We are an equal opportunity employer committed to providing a diverse environment.

We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.