Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc. as a Customer Care Specialist in our Calabasas, CA office (this position is not remote).
As a Customer Care Specialist…
You will be the enthusiastic voice who will assist our patients with their therapy. Are you motivated to learn and committed to helping others? Let’s talk!
We’ve Got You Covered
We offer a competitive hourly rate and a friendly, casual work environment. Full-time employees are eligible for generous and comprehensive health plans, paid time off, and 7 paid holidays.
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More Reasons to Join the Team
Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, opportunities to earn gift cards, employee referral program, and more.
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Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
Job Location: Calabasas, CA (In-Office)
What You’ll Do:
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Direct incoming calls, voicemails, route after-hours calls and emails from patients, vendors, etc., and respond when able, ensuring customer satisfaction with expediency
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Respond to incoming calls regarding patient issues, including but not limited to, resolve customer complaints, assisting patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving technical issues
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Assist patients through patient app, email and/or website chat, real time during business hours
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Respond to patient survey responses to resolve patient issues
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Review and respond to patient customer service voicemail queues
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Provide high level customer service in a fast-paced environment
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Other duties as assigned
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How You’ll Stand Out:
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1-2 years of customer service experience, preferably in healthcare environment
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Demonstrated passion for excellence with respect to treating and caring for patients
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Ability to prioritize workload with frequent interruptions
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Ability to work in a fast-paced environment
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Problem-solving skills required
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Ability to communicate effectively both verbally and in writing, including follow-up
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Strong attention to detail
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Proficiency with a computer and working knowledge of Microsoft Office applications
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High school graduate or GED required
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Compensation: $21.00-$23.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.